As the Vice President of Payor Relations, Carrie Keener is responsible for the strategy and growth of our payer market.

Carrie brings 24+ years of leadership experience with start-ups, high growth, and evolving technology companies. She has been an individual contributor as well as managed all aspects of client growth, delivery, and strategy, including implementation, operations, and member engagement.

Previously she served as the Vice President of Client Success at BridgeHealth and their acquirer, Transcarent.  As VP, she was responsible for customer implementations and integrations as well as the overall growth, strategy, retention, and service delivery for all of Transcarent’s clients. During her leadership, Carrie retained 100% of her clients and achieved a 90 NPS score across the membership base.

Carrie has a master’s degree in Human Resources from The Ohio State University and a Bachelor’s degree from Wittenberg University. Carrie lives in the Cleveland, Ohio area with her husband, three children and two dogs.